Clicky

PGCB Reminds Players of Complaint Process for Online Gaming - PennsylvaniaCasinos.com News : PennsylvaniaCasinos.com News
  • 0 views
  • 3 minutes read
process
Published on
Update on

The Keystone State’s online gambling sector has recently launched and while this is certainly a great development for the state, there are bound to be a few issues that will need to be sorted out especially with regards to consumer protection. To that effect, the Pennsylvania Gaming Control Board on Monday issued a press release that detailed how online gaming patrons will go about the process of reporting non-criminal violations of the Pennsylvania Race Horse Development and Gaming Act which details most of the complaints and disputes that may arise. Criminal violations, on the other hand, will be referred to the state’s police for investigation.

In the press release, the Pennsylvania Gaming Control Board reminded the public of the availability of online forms that they can use to help them resolve issues related to violations. According to the state’s gambling laws, the state regulator is required to investigate all potential non-criminal violations as well as the accompanying gambling regulations.

Defining Complaints and Disputes

The state gaming control board has provided distinct definitions for both complaints and disputes. Complaints, according to the PGCB, “do not involve money or items of value” while disputes are violations that involve “a specific amount of cash or merchandise“. Even so, there is no discernible difference in the process that is applied when alerting the gaming control board of both types of issues.

The Requirements

This online gaming complaint process will apply to online slots, online table games, online sports betting as well as fantasy sports contests. The same is expected to go for online poker once it finally takes off in the state in the near future. For people who do not gamble online, the gaming control board has implemented a similar process that applies to sports betting, land-based casinos games as well as Video Gaming Terminals (VGTs).

Now, in order to register their online gaming complaint or dispute, the players will be required to first make their complaint with their online gambling operator after which they will receive a ticket or complaint number which is required by the PCGB as a reference for their investigation. To initiate the complaint process, the player will be required to access the Interactive Gaming / ONLINE Sportsbook / Fantasy Contest Patron Dispute/Complaint Form and fill out the following information:

  • Personal contact information (name, address, phone number, etc.)
  • Online application used
  • The player’s screen name
  • Approximate date and time of the incident
  • The ticket/complaint number
  • A summary of the incident including any statements made to the operator or witnesses

The complaints or disputes can be filed within 30 days of the occurrence of a dispute or complaint with players having the option of filing directly with a PGCB Casino Compliance Representative at any of the state’s casinos. To protect the operators the regulator has also included penalties for false complaints.

Editor's Picks

US Department of Justice Files Notice of Appeal for Wire Act

On Friday, August 16, the United States Department of Justice (DOJ) officially filed a Notice of Appeal in the civil case that it recently lost to the New Hampshire Lottery Commission (NHLC) over the reinterpretation of the 1961 Wire act opinion. The Notice of Appeal was filed by the DOJ, led by Attorney General William […]

Revenue Stats Reveal Modest Start for Pennsylvanian Online Gambling

On Friday, August 15, the Pennsylvania Gaming Control Board released revenue figures for the state’s online gambling industry which officially kicked off in July, and from the looks of it, the sector is on the right trajectory. According to the gaming regulator, the state’s three online gaming operators brought in a total of $812,306 between […]

PGCB Criticizes Plans by Operators to Reduce Slot Machines

On Wednesday, August 14, the Pennsylvania Gaming Control Board held a hearing in Harrisburg that saw to the unfolding of a number of regulatory actions. However, most of the time was spent addressing three petitions that sought to reduce gaming floors at certain venues. The most notable petitions were filed by Presque Isle Downs Casino, […]

Similar Stories in Gambling

Revenue Stats Reveal Modest Start for Pennsylvanian Online Gambling

On Friday, August 15, the Pennsylvania Gaming Control Board released revenue figures for the state’s online gambling industry which officially kicked off in July, and from the looks of it, the sector is on the right trajectory. According to the gaming regulator, the state’s three online gaming operators brought in a total of $812,306 between […]

PGCB Criticizes Plans by Operators to Reduce Slot Machines

On Wednesday, August 14, the Pennsylvania Gaming Control Board held a hearing in Harrisburg that saw to the unfolding of a number of regulatory actions. However, most of the time was spent addressing three petitions that sought to reduce gaming floors at certain venues. The most notable petitions were filed by Presque Isle Downs Casino, […]

FanDuel Online Sports Betting Goes Live in Pennsylvania

Renowned daily fantasy sports betting operator FanDuel has recently become the fourth to go live with sports betting operations in the Keystone State. This move comes after a successful test phase that was overseen by the Pennsylvania Gaming Control Board (PGCB) which further proves that the operator has already got a hang of what the […]

Sports Betting is Now Legal and Regulated in New York

Mid this month, the Empire State saw the launch of its very first regulated sportsbook. This comes six years after the enabling law was passed and a little over a year since the United Supreme Court abolished the Professional and Amateur Sports Protection Act (PASPA). Sports betting in the state was authorized under a voter-approved […]